To initiate a return, please follow these steps:

  1. Contact Us: Email us at tuinmart@gmail.com
    ] with your order number and reason for return.
  2. Return Authorization: If your return is approved, you’ll receive a Return Authorization Number and instructions on where to send your item.
  3. Ship the Item: Securely package the item and ship it back using a trackable shipping service.

Please note: Customers are responsible for return shipping costs unless the item is defective or sent in error.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed and applied to your original method of payment within [5–10 business days].
  • Partial Refunds: In some cases, only partial refunds are granted for items not in their original condition, damaged, or missing parts not due to our error.
  • Late or Missing Refunds: If you haven’t received a refund yet, please check your bank account and contact your credit card company. If you still have not received your refund, contact us at